General Site Terms & Conditions

Last updated February 2016

The website and all content which appears on it (the "Website") is owned and operated by Hotspring Ventures Limited, a company incorporated in England whose registered address is 16 Charles II Street (c/o Calder & Co), London SW1Y 4NW and whose company number is 06457679 (referred to in these terms as "we", "our" or "us" for short). Hotspring Ventures registered VAT number is 928047219.

This is the user agreement that governs your use of this Website and the provision of the services we provide you. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Website terms at any time without further notice. If we do this, we will post the changes to these Website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the Website after any such changes constitutes your acceptance of the new Website terms. If you do not accept such changes, you should no longer access or use our Website. You should regularly check the Website to determine if there have been changes to these Website terms and to review such changes.

Please the take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use of our Website and the services we provide you.

General Terms relating to website use

The following terms apply to your general use of our website:

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

All intellectual property rights in and to our Website (including, for the avoidance of doubt, all content and material which appears on it) and all trade marks, logos and service marks and other business names, and all logos used in connection with the same are expressly reserved to us or the respective owners and licensors and are protected by copyright laws and treaties around the world. All such rights are expressly reserved. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organization to material posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way from our Website, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our respective licensors. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials posted on our Website are not intended to amount to definitive advice on which reliance should be placed. To the extent the same can be limited or excluded by law, we disclaim and exclude all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents. Whilst we try to ensure our Website is accurate and correct and does not contain any typographical or other errors, we cannot always guarantee it will not contain any such errors and we reserve the right to amend any such errors and shall not be liable for any reliance placed by you on such errors.

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, representations, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it and any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

The Spa price match guarantee

We'll refund the difference if you find the exact same spa offer cheaper within 24 hours.

To make a price match guarantee request, just email with the following information, within 24 hours of booking with us:

  • the name of the UK website where the product is cheaper
  • a screenshot of the cheaper offer (including the date and time visited)
  • the total cost of the cheaper product (including all taxes, booking fees, delivery charges, etc)
  • your search criteria (dates / times / service etc)
  • your name, email address and contact telephone number
  • your Treatwell order number.

We will review the details and reply to you via email within three working days.

Upon our acceptance of your price match guarantee request, please allow 21 days for the refund to be credited as a second transaction on the credit or debit card that was used for the original purchase. The time taken for the refund to appear on the credit or debit card statement varies so the amount may not show on your next statement.

Terms and conditions

To be valid, any request for the price match guarantee must meet the following conditions:

  • This price guarantee applies only to spa items purchased on the website.
  • The price match guarantee only applies to purchases made on the website compared against offers made on another UK website.
  • We must receive your email requesting a price match guarantee within 24 hours of you booking the hotel or package with us.
  • The price match guarantee request must be emailed to the address specified by, and must include all of the supporting information we request.
  • The price match guarantee does not apply to any special, promotional or discounted offers on the other website including, without limitation, discounts or promotions obtained using coupons, vouchers, members’ discounts or promo codes.
  • Prices will be compared on the total product price and when calculating the competitor's total product price the comparison will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges.
  • The price match guarantee is subject to change and can be withdrawn at any time.

Website Data

It is important that all the information you give us when you register as a member or otherwise when you use the Website is correct and accurate. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times.

We strive to maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorized access.

In common with other commercial websites, our website utilises a standard technology called "cookies" (see explanation below, "What Is A Cookie?") and web server logs to collect information about how our website is used. Personal Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad serving companies may also use small pieces of code called "web beacons" or "clear gifts" to determine which advertisements and promotions users have seen and how users responded to them and to serve advertising to our website. For this purpose, we may disclose generic, aggregated or anonymized data relating to your visits and use of our website, but we will not disclose any of your Personal Information which identifies you or from which you may be identifiable i.e. we will not disclose your contact details such as your email address, name, address or telephone number.

What is a cookie?

A cookie is a very small text document which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but, in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How do we use information we collect from cookies?

As you browse our site, the site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more often than is necessary. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and to determine which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies. Third party vendors, including Google, show our ads on sites on the internet. Such vendors use cookies to serve ads based on your prior visits to our website. Analytics data may also be used to this effect. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page. For more information on opting out of third party vendors' use of cookies please visit the Network Advertising Initiative website.

We treat the security and method of processing your personal data very seriously, and we will never sell your personal information under any circumstances. For the purposes of the Data Protection Act 1998, Hotspring Ventures Limited is the data controller of any personal data which you submit. Should you have any queries about any personal data which we hold about you, you may submit a request to us by sending an email to and we shall endeavour to respond to any such request as soon as we are able. We may charge you an administration charge of £10 for fulfilling any such request.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

You may link to pages of our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. However, should you wish to link to our Website, you must only link to our homepage (and are not permitted to use 'deep-links' which avoid our homepage) unless you have our prior written consent to do so.

You must not establish a link from any website that is not owned by you. Our Website must not be framed or distributed on any other website. We reserve the right to withdraw linking permission without notice. The Website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (if any in force from time to time).

If you wish to make any use of material on our Website other than that set out above, please address your request to

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.