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Bannatyne Spa Charlton House Hotel
Bannatyne Spa Charlton House Hotel
Charlton House Hotel,
Shepton Mallet, Glastonbury, Somerset, BA4 4PR
United Kingdom

Hotel Spa

Bannatyne Spa Charlton House Hotel
Charlton House Hotel,
Shepton Mallet, Glastonbury, Somerset, BA4 4PR
United Kingdom

Opening hours

Mon - Fri 8:00 am - 9:00 pm
Sat 8:00 am - 8:00 pm
Sun 8:00 am - 6:00 pm

Bannatyne Spa Charlton House Hotel part of Bannatyne Spa

The Spa at Charlton House is a unique and luxurious place to visit to soothe the mind and soul, relax and recuperate, and leave feeling rejuvenated. The Spa promises to be a decadent experience for a quiet contemplative visit, a get together with friends or a romantic getaway.

There are superb spa facilities that will re-invigorate you, clear your mind and put a spring back in your step - without the need for a therapist.

A cutting-edge 'wet zone' and three well appointed treatment rooms, enable you to experience the ultimate full body experience.

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Reviews (written by customers after their visit)

4.4

Chain rating

Based on 64 reviews

5 stars 37
4 stars 19
3 stars 6
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Steam and Sauna Therapy (4)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Facials (20)
  • Men's Facial (1)
  • Fitness
  • Swimming (4)
  • Massage
  • Bamboo Massage (1)
  • Deep Tissue Massage (1)
  • Lava Shells Massage (4)
  • Swedish Massage (18)
  • Therapeutic Massage (1)
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Verified review Visited November 2014
Posted 1 week ago
Went on a girlies weekend break. Great Spa, relaxed atmosphere, friendly staff, great food, fantastic treatments, nice deluxe twin rooms, lovely grounds.....we all really enjoyed our weekend, can't wait to go back

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Verified review Visited November 2014
Posted 1 week ago
The spa break was exactly what we needed. We were upgraded to a superior room, which was unexpected and very luxurious! The spa facilities were nice, although the laconium didn't appear to be in working order. We emerged very relaxed nonetheless and enjoyed the other spa facilities. The meals included were tasty, although portion sizes at dinner could have been larger - we added dessert to compensate. Overall very relaxing and both of us wished we had booked in for 2 nights! Would definitely recommend this spa break.

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Verified review Visited November 2014
Posted 2 weeks ago
I went for a One Night Exotic Spa Break - 2014 and have awarded it 3 stars.

Verified review Visited November 2014
Posted 2 weeks ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited October 2014
Posted 2 weeks ago
Hotel was nice and the spa treatments were fantastic. Sadly the room was a little dirty with half a dozen dead insects on the window ledge which we had to ask to be removed. The food was very disappointing. The Michelin size portions promised a lot but lacked flavour and parts were luke warm at best. The service in the restaurant was poor and a couple of heated discussions were heard from the till area. Maybe one competent member of staff resulted in us waiting for 30 mins before asking to see the dessert menu. We were never offered another drink after we ordered in the bar beforehand. Such a disappointing stay after so much promise.

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Verified review Visited October 2014
Posted 3 weeks ago
This hotel is in a lovely setting and is very well maintained. Most of all though the staff are all amazingly helpful and accomodating. We had to complain at the first room we were allocated as was a bit cold and was a bit of a musty smell however staff were superb at responding to this and instantly upgraded us free of charge. The food is very nouvelle but was of high standard and also the staff in the restaurant too were very friendly too. The spa has a large array of facilities too but my only negative would be that it is all a bit compact and could do with expanding. Overall though a very enjoyable and relaxing break away.

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Verified review Visited October 2014
Posted 3 weeks ago
Awesome value.Lovely hotel with some fab food and great facilities.Good for couples or for a girly weekend away.I will stay again.

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Verified review Visited October 2014
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Posted 3 weeks ago
We have been to the Spa previously and loved it - great staff, environment and facilities. This time round, a month later, it was rather poor. Apparently the free spa slippers have been withdrawn, but it is still advertised as part of the package. You have to hunt for someone to get your Prosecco.. last time we had lovely glass flutes full up by the hot-tub. This time it was a half full, warm plastic 'glass' and we had to sit dripping wet in the dayroom (or whatever it is called!) Some of the jets weren't working in the spa pool andwe were called at ten to nine to say we had ten minutes left. The clock has disappeared from the Spa so they lady told us when it was 9pm (the spa session is 6-9pm. We showered and changed quickly by 9.10 only to find all the staff waiting to go, handbags in tow, folded arms and cross looking and one commented that "I did tell them they had 10 minutes" rather snorkily right in fromnt of us. It appears that we have to be GONE by 9pm. We did not know this as last time the ladies very nicely let us stay in til 9.10pm before they called us to leave. If they take the clock down how are we supposed to know what time it is anyway! The flip flops left out to use were all od sizes i.e a large right foot and a medium left foot, my robe didn't have a belt at all and some people had hideous purple tent-like robes that they were actually really embarrassed to wear. There were also no cups all night by the water fountain in the sauna area to get a drink. What a shame as we love this spa, so handy and great value but this trip really let it down.

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Verified review Visited October 2014
Posted 3 weeks ago
If you like outdated decor and pickled food then this is your bag! I bought this package as a break for me and my best mate to relax and indulge in a vintage/sheek setting, but it was like walking into a time-warped hotel covered in flanneled upholstery from the Victorian times. Perhaps this is somewhere to go for the more mature adult and not if you're in your 20's! The food was minimal in quantity but maximum in richness - and pickles, even the cucumber! I would not recommend the hotel restaurant menu (unless you are acquainted with "chicken foam") but instead I would recommend the spa menu - it looked much better with cod and chips/paninis etc and I wish we had eaten there because we were left hungry after the restaurant food. Breakfast wasn't much better. As for the spa, the massage was good and the experience showers/sauna/hot-tub were exciting, but the pool was very small and full of love-struck couples tangled in each others legs. The decor in the spa was odd with modern facilities juxtaposed with Grecian pillars and rusty pipes. I'm glad my friend and I could have a laugh about our trip, but I will not be returning!

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Verified review Visited October 2014
Posted 3 weeks ago
Great time. Beautiful surroundings. Loved every minute. Food tasty. The hotel was the quietest I have every stayed in,got a goodnight sleep. Spa facilities were excellent. Only negative comment would be an explanation of spa facilities on arrival would be nice. Although we worked it out after 12 hours. Also a clock somewhere descreat, as never knew the time, only a problem if you were having a treatment or lunch at a specific time. Will defenintally be going again!

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Verified review Visited October 2014
Posted 1 month ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited October 2014
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Posted 1 month ago
The smell, the sound, the feel - all were amazing and tat was BEFORE we got into the spa itself. It was immaculately clean, the ambiance was perfect and the temperatures perfect. We are making it a monthly treat. The only thing that could have been better was not having to chase the staff round to get the glass of Prosecco on offer.

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Verified review Visited September 2014
Posted 1 month ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 1 month ago
I went for a Two Night Dream Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 1 month ago
I went for a One Night Simply Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 2 months ago
from the moment we arrived we had a lovely time! Looking forward to going back for another enjoyable stay! Well done to all the staff.

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Verified review Visited September 2014
Posted 2 months ago
Staff, when you could find them, were helpful and polite. Spa treatments were nice but not brilliant. Having previously visited Champneys Charlton House didn't live up to our expectations.

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Verified review Visited August 2014
Posted 2 months ago
Easy to book but we were unable to get te treatment that we wanted on the day that we were available, unsure if this is a regular thing but something to bear in mind if you have a specific treatment preference.

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Verified review Visited August 2014
Posted 2 months ago
An amazing place to stay! Felt a little rushed when it came to the treatments, but the pool, steam rooms etc were fab.

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Verified review Visited September 2014
Posted 2 months ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.