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Bannatyne Spa Charlton House Hotel
Bannatyne Spa Charlton House Hotel
Charlton House Hotel,
Shepton Mallet, Glastonbury, Somerset, BA4 4PR
United Kingdom

Hotel Spa

Bannatyne Spa Charlton House Hotel
Charlton House Hotel,
Shepton Mallet, Glastonbury, Somerset, BA4 4PR
United Kingdom

Opening hours

Mon - Fri 8:00 am - 9:00 pm
Sat 8:00 am - 8:00 pm
Sun 8:00 am - 6:00 pm

Bannatyne Spa Charlton House Hotel part of Bannatyne Spa

The Spa at Charlton House is a unique and luxurious place to visit to soothe the mind and soul, relax and recuperate, and leave feeling rejuvenated. The Spa promises to be a decadent experience for a quiet contemplative visit, a get together with friends or a romantic getaway.

There are superb spa facilities that will re-invigorate you, clear your mind and put a spring back in your step - without the need for a therapist.

A cutting-edge 'wet zone' and three well appointed treatment rooms, enable you to experience the ultimate full body experience.

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Reviews (written by customers after their visit)

4.5

Chain rating

Based on 55 reviews

5 stars 33
4 stars 18
3 stars 3
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Wraps (1)
  • Steam and Sauna Therapy (3)
  • Face
  • Eyebrow and Eyelash Treatments (2)
  • Facials (15)
  • Fitness
  • Swimming (3)
  • Massage
  • Bamboo Massage (1)
  • Deep Tissue Massage (1)
  • Lava Shells Massage (4)
  • Swedish Massage (14)
  • Therapeutic Massage (1)
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Verified review Visited October 2014
Posted 1 day ago
Great time. Beautiful surroundings. Loved every minute. Food tasty. The hotel was the quietest I have every stayed in,got a goodnight sleep. Spa facilities were excellent. Only negative comment would be an explanation of spa facilities on arrival would be nice. Although we worked it out after 12 hours. Also a clock somewhere descreat, as never knew the time, only a problem if you were having a treatment or lunch at a specific time. Will defenintally be going again!

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Verified review Visited October 2014
Posted 1 week ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited October 2014
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Posted 3 weeks ago
The smell, the sound, the feel - all were amazing and tat was BEFORE we got into the spa itself. It was immaculately clean, the ambiance was perfect and the temperatures perfect. We are making it a monthly treat. The only thing that could have been better was not having to chase the staff round to get the glass of Prosecco on offer.

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Verified review Visited September 2014
Posted 1 month ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 1 month ago
I went for a Two Night Dream Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 1 month ago
I went for a One Night Simply Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited September 2014
Posted 1 month ago
from the moment we arrived we had a lovely time! Looking forward to going back for another enjoyable stay! Well done to all the staff.

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Verified review Visited September 2014
Posted 1 month ago
Staff, when you could find them, were helpful and polite. Spa treatments were nice but not brilliant. Having previously visited Champneys Charlton House didn't live up to our expectations.

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Verified review Visited August 2014
Posted 1 month ago
Easy to book but we were unable to get te treatment that we wanted on the day that we were available, unsure if this is a regular thing but something to bear in mind if you have a specific treatment preference.

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Verified review Visited August 2014
Posted 1 month ago
An amazing place to stay! Felt a little rushed when it came to the treatments, but the pool, steam rooms etc were fab.

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Verified review Visited September 2014
Posted 1 month ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited August 2014
Posted 1 month ago
I went for a One Night Exotic Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited July 2014
Posted 3 months ago
Arrived fine with my cousin booked a few months in advance. Reception staff were fine. Room mediocre. Swimming pool was not a great size, more than 4 people had to try and avoid each other, or would bump into them. Had the two course meal prepaid with the deal booked beforehand. We both decided to have the cheese and biscuits after the two course. The menu was worded in such a way, we didn't realise that we had to pay a further £9 each for cheese and biscuits, thought the menu stated just £3 extra. Queried this with the waiter, who was confrontational in front of other customers, which made us feel dreadful for asking. Then we nearly got back to our room and the Hotel Manager started saying that we should have understood the menu, once again confrontational and wouldn't listen to us his customer's. He was making us feel really stressed about it all. Quite honestly the customer service and experience is non existent in this Hotel. Would not recommend them, and would certainly not go back there again.

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Verified review Visited July 2014
Posted 3 months ago
Great place for occasion. Went for friends birthday. Food amazing. Spa area lovely. Staff friendly. Only down side is having to wait to order food at spa desk..which struggled to help when more than one customer.

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Verified review Visited July 2014
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Posted 3 months ago
I went for a Two Night Dream Spa Break - 2014 and have awarded it 4 stars.

Verified review Visited June 2014
Posted 4 months ago
I went for a Exclusive Spa Day with Afternoon Tea for Two and have awarded it 4 stars.

Verified review Visited June 2014
Posted 4 months ago
Twilight spa experience booked for a birthday gift, lovely way to relax and catch up. Plenty of different experiences, hot tub, crystal steam room, sauna, hydro pool, another steam room, lovely lounging areas.
Changing rooms need to be bigger, and staff could have been a little more helpful, not much info given despite explaining this was our first time. No one offered the glass of prosecco included in the experience, we had to go traipsing around in our robes to find someone to help with this.
Would go again

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Verified review Visited June 2014
Posted 4 months ago
I went for a One Night Heavenly Bliss Spa Break - 2014 and have awarded it 5 stars.

Verified review Visited June 2014
Posted 4 months ago
Charlton House is a lovely grand hotel decorated in shabby-chic style. We were upgraded to East Wing and absolutely loved the room, it was huge with a large bathroom and indoor balcony area. Very luxurious.

All staff were friendly and helpful at all times and we felt very welcome. The restaurant dinner and breakfast was nice and good service too.

The spa was lovely and very relaxing. Luckily it was quiet during the week however I'd expect it to feel a bit cramped when busy as the facilities, especially the changing area, are small. The lava shell massage was fab. Overall I'd highly recommend the hotel and the Exotic Spa package.

If you're not sure which spa package to book, it's worth noting that the lava shell/bamboo massages in the Exotic Spa Break usually last 30 minutes (the wraps are 45 mins). So you may want to consider the cheaper Heavenly Bliss package if you're happy with a 25/30 minute traditional massage.

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Verified review Visited May 2014
Posted 5 months ago
Lovely night, veggie menu could have been a little better and the wedding the next day meant those guests took priority but as long as you are not there at the same time as an event it was brilliant!

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