Venue rating

4.4

19 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Hilton Puckrup Hall
Hilton Puckrup Hall
Hilton Puckrup Hall,
Puckrup, Tewkesbury, Gloucestershire, GL20 6EL
United Kingdom

Hotel Spa

Hilton Puckrup Hall
Hilton Puckrup Hall,
Puckrup, Tewkesbury, Gloucestershire, GL20 6EL
United Kingdom

Opening hours

Mon - Wed 10:00am - 6:00pm
Thur 1:00pm - 7:00pm
Fri 10:00am - 7:00pm
Sat 10:00am - 6:00pm
Sun 10:00am - 5:00pm

Hilton Puckrup Hall part of Hilton Hotel Spas

Why not pamper yourself with an ESPA aromatheraphy massage or a skin hydrator body wrap before chilling out on the massage chairs in the relaxation room? or unwind in the Jacuzzi, sauna or steam room, stay toned in the gym or enjoy an invigorating swim in the Hilton Puckrup Hall’s indoor heated pool.

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4.4

Chain rating

Based on 19 reviews

5 stars 13
4 stars 2
3 stars 2
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (7)
  • Steam and Sauna Therapy (3)
  • Swedish Massage (4)
  • Swimming (7)
  • Therapeutic Massage (4)
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Visited August 2014
Posted 2 weeks ago
The hotel itself is tired and dated.

When we arrived, we knew we were early, the staff were not overly helpful and just said check in wasn't till 3 and left us to it

We ordered lunch in the bar and the hot sandwiches came out cold

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Visited August 2014
Posted 3 weeks ago
Outwardly, everything seemed fine. Worries started when my wife found two enormous black hairs in the bathroom. If either of my daughters had been the guest, they would have been heading for the exit at this point!
The pillows in the bed were far too soft, providing no support for sleeping.
The food on the first evening was very good and the service was very good.
The next day, whoever cleaned the room was kind enough to only leave us with one enormous black hair in the bathroom.
Service in the restaurant on Sunday evening was really poor. The staff were clearly over run by the number of people that were eating and it took over two hours for us to have our three course meal, and then only because we spoke up about waiting over half an hour for a dessert menu. Another couple close by waited even longer for their main course to be served, and again, only got it that quickly because the gentleman left his seat to speak to a member of staff. The manager of the restaurant did give my wife a complimentary glass of wine by way of compensation.
Service was again overstretched at breakfast the next morning.
I would not criticise the staff in the restaurant who worked really hard trying to hold things together. The fact is that service was not up to scratch and management must bear the responsibility. If more people turn up than was anticipated, there should be a plan in place so that the customers are not given third rate service.
This was a special booking to celebrate our 30th Wedding Anniversary and I feel that we were short-changed!

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Visited June 2014
Posted 2 months ago
When we got there, the views and the grounds took out breath away. The staff were helpful and friendly, and rooms were clean, with lovely views. The restaurant was excellent, again with friendly staff.

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Visited June 2014
Posted 2 months ago
I went for a Two Night Spa Break Incl. Treatment and have awarded it 5 stars.

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Visited May 2014
Posted 2 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 4 stars.

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Visited May 2014
Posted 3 months ago
Very relaxing and excellent value for money, hotel very busy on a Sunday but room was well away from any noise.

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Visited May 2014
Posted 3 months ago
I went for a Two Night Spa Break Incl. Treatment and have awarded it 5 stars.

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Visited April 2014
Posted 3 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Visited April 2014
Posted 4 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Visited March 2014
Posted 5 months ago
I went for a Two Night Spa Break Incl. Treatment and have awarded it 5 stars.

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Visited March 2014
Posted 5 months ago
We had very good stay in Puckrup Hall and would go back any time.
We had a very nice walk a round the grounds and the facilities are very good

Bernard
London

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Visited January 2014
Posted 6 months ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Visited January 2014
Posted 7 months ago
The facilities were ok, nothing extraordinary, even though I had mentioned about birthday and we received free one drink vouchers. Vegetarian option is limited and though they said that the chef will do something this was not done. Treatment last only 25minutes and for the 2 night package this is no value for money. Swimming was full of children at weekends. Robes were provided , but only on request. so not impressed for the particular weekend we chose or was it the time of the year. Comparatively this was an expensive break at nearly £300 with limited dinner choice, only 45 hours stay, and less treatment included and felt a little embassed to keep asking for things

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Visited December 2013
Posted 7 months ago
I went for a One Night Spa Break Getaway Incl. Choice of Treatment and have awarded it 3 stars.

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Visited December 2013
Posted 8 months ago
Had a lovely visit, spa treatment very relaxing. Food especially good and the staff even sent my fiancee a birthday card which I thought was a lovely touch. I would recommend it highly

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Visited November 2013
Posted 9 months ago
We stayed on Sunday 10th November 2013 , it was part of my Girlfriends birthday treat. Both of us had an amazing time, thank you all the staff for making our stay so special ;-)

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Visited November 2013
Posted 9 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Visited October 2013
Posted 10 months ago
I went for a One Night Spa Break Incl. Choice of Treatment and have awarded it 5 stars.

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Posted 10 months ago
We had a lovely stay. The food was fantastic. Particularly recommend the Sunday Lunch. The room was lovely too. The staff were friendly and the service was wonderful. Really enjoyed the beauty treatments. Would definitely go again.

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