Venue rating

3.9

19 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa at New Hall Hotel & Spa
Spa at New Hall Hotel & Spa
New Hall Hotel & Spa,
Sutton Coldfield, Sutton Coldfield, West Midlands, B76 1QX
United Kingdom

Hotel Spa

Spa at New Hall Hotel & Spa
New Hall Hotel & Spa,
Sutton Coldfield, Sutton Coldfield, West Midlands, B76 1QX
United Kingdom

Opening hours

Mon - Sun 9:30am - 6:00pm

Spa at New Hall Hotel & Spa part of Hand Picked Hotels

Hand Picked Hotels Spa transports you to a sanctuary of tranquillity and harmony where every effort is focused on your relaxation, wellbeing and appearance via mind, body and soul.New Hall Health and Leisure club is a tranquil haven away from the stress and strain of everyday life.

It’s the attention to detail that makes the club so charming. Hidden away in the grounds of a truly magical and enchanting hotel, New Hall Health and Leisure Club offers the ultimate in personal attention in a discreet and welcoming environment. New Hall’s relaxing natural atmosphere helps promote the achievement of physical and mental health and spiritual balance through excellence and consistency in facilities, service and standards. In addition to a superb swimming pool, spa pool, sauna and steam room, the club offers a fully equipped gymnasium where all your fitness needs will be met in a non-intimidating and friendly environment.

Take advantage of personal fitness assessments, exercise programmes, or even make a booking with one of the personal trainers to discuss your personal goals and plan a strategy to help you achieve them. As well as our fully equipped running machines there are a number of mapped out runs around our grounds. If you enjoy a game of tennis why not join your friends on the floodlit court, or take advantage of improving your game with one of our tennis coaches who will help you work on your skills and technique.

The club also boasts a 9 hole practice golf course. An experienced Golf professional is available to improve your swing along with your scores in the peaceful surroundings of the course.

Participate in the very popular Aqua aerobic, Spinning or Circuits excercise classes.

New Hall Spa also offers a full range of relaxing, restorative and holistic treatments using products from Decleor, Comfort zone, Jessica and Neom.

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Reviews (written by customers after their visit)

3.9

Chain rating

Based on 19 reviews

5 stars 7
4 stars 7
3 stars 4
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (4)
  • Body Treatments (2)
  • Face
  • Eye Treatments (2)
  • Facials (5)
  • Massage
  • Aromatherapy Massage (1)
  • Lava Shells Massage (1)
  • Therapeutic Massage (10)
  • Nails
  • Manicure (2)
  • Pedicure (1)
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Visited September 2014
Posted 1 month ago
The hotel was really dirty esspecially the carpets which had food debree on them for the entire length of out stay. When shown to our room the room service trays & dirty dishes from the last guests were still on the floor outside the room.
We still have not had the Soa treatment yet as there was no availability for us until 3pm on the day of our check out which we could not make due to prior commitments. The hotel did give us a gift voucher to come back another time to get the treatment but this is not really acceptable & we don't know if we will bother or not.
We also had lunch at the hotel & although the food that we did get was great the service was not. After being seated we were left for around 30mins before someone came to us and said "Have you been told, the chef won't do starters for you now as it's outside of our set lunch time now but you can have a main & pudding" still no one took our order for another 20 mins. When they did we asked them if we could order some drinks. We did get a wine menu but no one came back to see what we wanted to order & we did not get the wine until after our main courses were finished...This experience cost us an additional £75 in addition to the cost of the spa break.
These are just some of the highlights of the stay I could continue...headless to say we will not be staying again

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Visited June 2014
Posted 3 months ago
Fantastic full body massage. The therapist was really attentive. All in all we had a really relaxing day out. Definitely worth a visit.

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Visited June 2014
Posted 3 months ago
I went for a One Night Be Inspired Spa Break and have awarded it 5 stars.

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Visited June 2014
Posted 3 months ago
Very relaxing couple of days and will return. My only concern is that you have to walk down a path from the hotel to the spa. It's only 20 - 30 seconds but if the weather is bad it might put a dampener (literally) on the experience. It was glorious sunshine for us.

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Visited May 2014
Posted 4 months ago
lovely place but we were rushed out as there was an exclusive wedding on our departure day which spoilt it a bit

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Visited March 2014
Posted 7 months ago
Brilliant treatments, not a lot to do there though. Spent all day eating, bit of pain having to get dressed all the time to go eat in the restaurant.

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Visited February 2014
Posted 7 months ago
I went for a One Night Be Inspired Spa Break and have awarded it 4 stars.

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Visited February 2014
Posted 8 months ago
Beautiful setting with the moated hotel. Fantastic treatments. All the staff were very friendly and helpful. Food great and beautifully presented.

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Visited November 2013
Posted 10 months ago
I went for a Spa Day Get Away For Two Incl. Massage & Facial and have awarded it 3 stars.

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Visited November 2013
Posted 10 months ago
I went for a Spa Day Get Away For Two Incl. Massage & Facial and have awarded it 5 stars.

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Visited November 2013
Posted 10 months ago
Lovely day spent at New Hall Hotel Spa. Therapist was excellent and ambience in the spa rooms is lovely.
The hotel is beautiful - feels very special. The health suite could do with a relaxation room ideally as there is no where private to have tea/coffee/lunch unless you get dressed and go across to the hotel.
This was our 2nd visit and I would definitely go again!

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Posted 2 years ago
Upon arrival we were given our robe, towel and slippers and directed to the changing rooms. The therapist told us where everything was, but it was pretty simple as it's so small. First impressions, nice surroundings, facilities look clean, staff were very helpful and friendly.

Unfortunately, our hopes of relaxing by the pool before our treatment were 'drowned' by the number of children squealing. I have to say I was shocked that there were even children in there, seeing as they offer what should be 'relaxing spa days'. Thankfully they all cleared out at hotel check out time, so I can only asusme they must of been hotel guests. But word of warning, this place is so small there is no escape other than the changing room! And there are no 'dry areas' to relax in, it's all by the pool.

The treatment itself was ok. I opted for a 90 minute lava shell massage, but in all honesty I wish I had gone for a normal 'hands on' massage. As the therapist had a really good firm touch, and the lava shells did nothing for me. Note, this is not the fault of the therapist. The lava shells seemed really fiddly too, so it was a 90 min treatment, probably 10-15 of which was spent sorting out the shells. Again, not the fault of the therapist, just the nature of the treatment.

All in all, this isn't a terrible place by any stretch, but I probably wouldn't visit here again. I didn't find it all that relaxing, and you can only spend so long in their limited facilities til you're bored. I think have been spoiled by Fairlawns Spa with their much larger range of facilities and 'grazing bar' where you can go help yourself to snacks and drinks.

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Visited June 2012
Posted 2 years ago
Facilities were a little small and pool was smaller than I imagined,hot tub was nice and steam room, would have liked to have food available nearer the spa - you had to go back into Hotel to eat which was extra charge for me.
My manicure was OK- had much better - the nail gloss peeled in 1 day and it didint look like Id had one the following day at all.
Other issue was they couldnt get my treatments together - my boyfriend had joined me for the day and I had to wait alone for an hour while he had a masaage...it was MY BIRTHDAY yet I was made to wait and read while he was treated ....didnt make it specail at all....
Hotel very quiet and the view from the gardens really cute , couldnt beleive you are so near Bham as there was NO noise....

Ideal wedding venue as you could take the whole place over and have a blast

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Visited November 2011
Posted 2 years ago
I took my sister here for her birthday. We both loved every minute. The massage was wonderful probably one of the best I have ever had. It really makes a difference when the staff are friendly and they really were. Every member of my family will be getting this as a birthday present. The one and only downside was the price of luch fish and chips £15.00 just a bit pricey although it was lovely.

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Posted 3 years ago
I treated my Mom to a spa day for her 70th birthday, and the day was excellent. The staff were friendly.. The venue was brilliant, and the treatments were very very good.

I would definitely recommend, and definitely revisit.

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Visited March 2010
Posted 4 years ago
A fabulous venue, first class service from all of the staff there, the facilities were fantastic, would definitely arrange another spa day there again in the near future. The afternoon tea was first class too!
Excellent, would thoroughly recommend!

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Visited August 2009
Posted 5 years ago
What a wonderful place to go to chill out.

This was my second visit and certainly not my last. I only booked the day before I went and Wahanda telephoned the venue to ensure that I would be accepted just with my e-mail confirmation. I spoke to an extremely helpful girl at Wahanda who later e-mailed me. I have recommended both Wahanda and New Hall Spa to many of my friends and can't wait to go again.

Thanks

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Visited August 2009
Posted 5 years ago
Only downside was having to get dressed and walk to the main hotel building for any drinks, tea, coffee etc and for lunch. Only thing available in the spa was water.

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Posted 5 years ago
The spa was clean and the staff were very friendly. However we were a little disappointed that the spa did not offer any chill out facilities. We arrived rather early at 1pm and as our treatments weren't till 5pm, we used the spa facilities but after a couple of hours, we had nothing else to do and we could only either sit by the pool or get changed and go into the hotel bar. However, we did enjoy the treatments that were on offer and my therapist was very good.

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