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Spa Verta at Crowne Plaza London Battersea
Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Hotel Spa

Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Opening hours

Mon - Sun 8:30 am - 8:30 pm

Spa Verta at Crowne Plaza London Battersea

Awarded as Real Outstanding Spa Hotel at the Real Critics Guides Annual Awards, Regional Winner at the Spa Traveller awards and nominated finalist for best spa in london by the Good Spa Guide, Spa Verta creates an oasis of relaxation and tranquility for hotel guests whether they are enjoying a romantic weekend in London or simply need to unwind after a business meeting. Whatever your needs, the team at our London spa make sure you benefit from a level of comfort and luxury that is quite simply unsurpassed.

Our exclusive London spa includes a 10-metre hydrotherapy pool, sauna, steam room and sanarium. Spa memberships are available.

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Reviews (written by customers after their visit)

4.3

Venue rating

Based on 295 reviews

5 stars 130
4 stars 126
3 stars 34
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Verified review Visited September 2016
Posted 3 days ago
Really nice venue - quiet and away from the hustle of London life. Spa was relatively small but perfect for relaxing. Thoroughly recommended. Delux rooms were amazing.

Verified review Visited September 2016
Posted 4 days ago
My sister and I had a lovely day, the staff were very helpful, facials good, also good facilities. Only thing that has stopped this being a five star review was the mediocre and hugely overpriced lunch in the bistro restaurant

Posted 4 days ago
I had the afternoon experience for 2 though my guest couldn't make it in the end. Even though this happened I had a really good day at the Spa.
Before I had my back massage I was taken to the meditation room . There are a range of different herbal teas provided. I had the chocolate herbal tea which was really nice and was able to read a magazine before my treatment; so I was able to get nice and relaxed. Then within about 10 mins of relaxing I had a back massage and it was really relaxing and de-stressful.
I then used the sauna, steam room and pool.
This was my first time at the spa and all the staff I came into contact with were very friendly and welcoming. I had the afternoon tea which was provided with Processco. The cakes were really nice and I had a good view sitting outside on the balcony watching the helicopters land. I will definitely come back here in the future.

Verified review Visited September 2016
Posted 5 days ago
I went for a Afternoon Spa Escape and have awarded it 5 stars.

Comments

4 days ago
Dear Hinda,

Thank you for the 5 stars. We are glad that you enjoyed your Afternoon Spa Escape.

Jade Hollis
Spa Verta
Verified review Visited August 2016
Posted 1 week ago
Great facilities, a little small, but we went on a bank holiday and it wasn't busy or too crowded!
Couples massage was so good!

Comments

4 days ago
Dear Francesca,

Thank you for choosing to spend your bank holiday weekend relaxing at Spa Verta. It is great to see that you enjoyed your couples massage. I hope that we will welcome you back again soon.

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 2 weeks ago
The spa is not huge but surprisingly stylish and atmospheric, given the location. The lunch was good value too - great views of the Thames and fun to watch the helicopters coming and going from the neighbouring heliport. The couples massage was also very relaxing. Decent value all in all, especially for Central(ish) London.

Comments

2 weeks ago
Dear Tom,

Thank you for your great feedback. We're really pleased you enjoyed your couples massage that you received from the talented team we have here at the spa. I do hope that we will welcome you back for another relaxing spa experience and tasty lunch with a view!

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 2 weeks ago
I went for a Couples Refinery Half Spa Day and have awarded it 5 stars.

Comments

2 weeks ago
Dear Lucinda,

Thanks for the 5 stars! I'm glad you enjoyed your Couples Refinery Spa Day.

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 2 weeks ago
I went for a Afternoon Spa Escape and have awarded it 5 stars.

Comments

2 weeks ago
Dear James,

Thanks for the 5 stars! I'm glad you enjoyed your Afternoon Spa Escape.

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 3 weeks ago
I'll start with the good bits, because there were some things I did like about this spa. I received a really friendly welcome when I arrived, and the facilities are decent and relaxing (and very empty midweek, it seems). I booked the Weekday Wellness package and received a call the day before informing me that the only available treatment time for that day would be in the evening, so I arrived an hour before the treatment to wind down a bit, and then stayed for just under two hours afterwards (the package included three hours' use of the facilities). The spa area is quite compact with only two loungers, but the pool is lovely and the changing rooms are well equipped with nice ESPA products. Now for the not so good bits! I went back to reception just before my treatment to find the phone ringing off the hook and not a receptionist in sight. The noise was making me feel a bit anxious and I was worried it could trigger a migraine, so I went back down to the spa and drank some water, only to return two minutes later to phone still ringing continuously and no receptionist. Eventually got taken to "relaxation room"- e.g.: another waiting room - just after my treatment was supposed to begin. Was collected from there 5 mins later and my massage didn't start til 5 mins after that, so overall my 25 min treatment was just 15 mins. Massage was fairly good but therapist touched the side of my neck loads which was a bit ticklish and when I tried to explain this I think she thought I was just nervous (ha). I then went back down to the spa for a while, but when I left round an hour before closing the place was totally empty, not a receptionist in sight although I could hear some kind of therapist training going on in another room. Just sort of scuttled out which is odd considering the health and safety aspect! Overall a decent afternoon out and beats working, but for £60 I would've liked to have seen more staff around and to feel like more of a guest, offered food and drinks etc.

Comments

3 weeks ago
Dear Anonymous,

Thank you for taking the time to leave such a detailed review of your experience with us. We are always looking for ways in which we can improve our guest experience so your feedback is very important to us and we appreciate the time that it takes. I am glad to have read that you enjoyed the facilities, ESPA products and the friendly welcome.
I am sorry to hear about the phone ringing, I can appreciate that this may detract from the relaxation experience; I do hope that you did not end up getting a migraine as a result. Of course we always aim to have a receptionist readily available, however it may have been busier than anticipated that day or they may have been occupied with other tasks. However I will relay your feedback to the rest of the team so hopefully future guests do not encounter this.
Once again thank you and I do hope we see you again in the future to once again enjoy our first class facilities.

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 3 weeks ago
Spa facilities and services were absolutely amazing! We very much enjoyed our time there - especially the massages and relaxing with the interesting tea creations afterwards.

Overall the room and hotel were very nice too, unfortunately the restaurant was not as good as we hoped. Staff was not attentive at first (we sat outside and actually had to go inside to the bar to order drinks...) and cocktails were very bad. The food was average - the meat was overcooked so definitely not what we expected

Comments

3 weeks ago
Dear Eric,

I'm so pleased to read that you enjoyed your time at our spa. I will be sure to let the rest of the team know that you found our facilities and services 'absolutely amazing' - they will be delighted.

I am sorry about your experience at the hotel restaurant. I can assure you that that is not the standard of service that they are known for. I will let the relevant department know of your feedback so that they can review and ensure that this does not happen again.

Jade Hollis
Spa Verta
Verified review Visited September 2016
Posted 3 weeks ago
I booked the afternoon tea massage deal for me and a friend for my birthday it was an amazing day out I really enjoy myself and staff were great and made my experience even more special

Comments

3 weeks ago
Dear Wendy,

I hope you had a wonderful birthday at our spa. It is great to see that our team made your experience even more special. I hope that we will see you again soon for the next special occasion.

Jade Hollis
Spa Verta
Verified review Visited August 2016
Posted 4 weeks ago
I went for a Dusk to Dawn Spa Experience and have awarded it 5 stars.

Comments

3 weeks ago
Dear Sarah,

Thank you very much for the 5 stars; I'm glad that you enjoyed your 'Dusk to Dawn' spa experience.

Jade Hollis
Spa Verta
Verified review Visited August 2016
Posted 1 month ago
Loved everything about my spa day. The spa was small but every so nice and relaxing nothing to complain about. Myself and my mum were literally in the spa there on our own which was lovely. My massage was the best I've ever had. Tea was delightful as we watched the helicopters and chatted. Defo recommended and will be back soon. Thank you

Comments

4 weeks ago
Dear Dorraine,

Thank you very much for the wonderful review and recommendation. I can only imagine how relaxing and special it must have felt to have the whole place to yourself. I will be sure to let the team know that they gave you the best massage you have ever had - they will be delighted! Once again thank you for your kind words, looking forward to welcoming you back again soon.

Jade Hollis
Spa Verta
Verified review Visited August 2016
Posted 1 month ago
I went for a One Night Retreat Spa Break and have awarded it 4 stars.

Comments

3 weeks ago
Dear Yasemin,

Thank you for the 4 stars! I am glad you enjoyed your time with us. I hope that we will see you again soon.

Jade Hollis
Hotel Verta
Verified review Visited August 2016
Posted 1 month ago
Had a really lovely relaxing spa day with my sisters. The staff were friendly and welcoming and the two course lunch we had was delicious. Definitely good value for money, I would return and I would recommend visiting the spa to friends. We were quite lucky on our visit (a weekday) that the spa was quiet, so at times we had the facilities to ourselves! The spa has a relaxation area which you are shown to just before and after having a treatment which is a nice touch.
The treatments were very good - Massages could have been firmer however they were still very relaxing. I had a facial using ESPA products which smelt amazing! My therapist was friendly and made me feel comfortable and relaxed. From having been in the beauty industry myself and worked in a 5* Spa some tips I would give - During the facial when the mask is setting, rather than leaving your client to lie there - include or at least offer a hand/foot massage or continue the scalp massage whilst the mask is setting as this is valuable treatment time! (I had no contact for what felt like 15minutes). Also don't be afraid to apply a slightly firmer pressure to the facial - you want to feel your facial muscles being worked on.
My skin felt amazing after the treatment - Thank-you.

Comments

1 month ago
Hi Anonymous,

Thank you so much for your kind words and also for your recommendations. It is wonderful to see that you had such a great time, enjoying the: facilities, products, lunch, and of course our friendly and welcoming staff. I will be sure to let the team know of your feedback, I am sure they will be delighted to warmly welcome you back for another relaxing spa experience.

Jade Hollis
Spa Verta
Verified review Visited August 2016
Posted 1 month ago
I booked the dusk to dawn experience for my mum and myself. The spa was so amazing and lovely, i really enjoyed my spa experience. We are greeted by the receptionist who was so nice and welcoming to us. We then went to get our massages and the two women were so lovely, professional and friendly. the massage did us so well, me and my mum couldn't stop complimenting the messieurs and their service. the pool and steam room was so beautiful and spacious. we had them to ourselves as it was quite empty, which was an extra bonus for us!! As this was my first ever spa experience , I couldn't have picked a better spa and I'm so glad i did! this spa is a 5* and i throughly enjoyed myself! I can't wait to come back again!

Comments

1 month ago
Thank you so much for this review, we love to see our clients so happy with the time they have spent with us and that my team looked after you both throughout your whole experience.
I am glad you got to use the spa when it was quiet & had time to fully relax and unwind.
We would love to see you again and please do recommend us, we are always so thankful.

Kind regards,
Tamsin Noyes
Spa Manager
Verified review Visited August 2016
Posted 1 month ago
Been twice to Verta for treatments and absolutely loved it

Comments

1 month ago
Thank you for your great feedback on our Spa! See you again soon!

Kind regards
Tamsin Noyes
Spa Manager
Verified review Visited August 2016
Posted 1 month ago
I purchased the spa day with 2 course lunch & massage & am keen to book again.

Loved this place! Everything I wanted from a Spa Day.

Facilities: Clean, spacious. Steam room, sauna and sanarium were a really good size. Went on a Monday and practically had the place to ourselves. Loved the hydro pool! There was a separate relaxation room of bed/loungers where you could have some loose leaf tea and dried nuts/fruit. Infused water also provided everywhere.

Lunch: Awesome views at the restaurant! Overlooks the river and next to the heli pad. Food was great too.

Staff: Very cheerful, polite and very helpful.

Massage: My sister and I had full body massages at the same time in the same room. Mine was fine, though no foot or head massage was included by the person who did mine. I mentioned this to my sister who then said hers got massaged! So I thought this was strange. Maybe request it at the start if this is important to you.

Overall, I really want to go back. It was such great value and i had am awesome, relaxing time!

Comments

1 month ago
Dear Victoria,

Thank you for such lovely and informative feedback on our spa and the service, the comments on the treatment allows us to notify the therapists to ensure they are doing the same for every guest. I am so glad you would like to come back to us and we look forward to seeing you again!

Kind regards,
Tamsin Noyes
Spa Manager
Verified review Visited August 2016
Posted 1 month ago
It was awesome

Comments

1 month ago
Dear Marcin,

Thank you!!! We are glad you think the spa is as awesome as we do!

We hope to see you again.
Kind regards,
Tamsin Noyes
Spa Manager
Verified review Visited August 2016
Posted 1 month ago
Had never been to a spa before but this really was such a nice day out. We were greated with friendly staff who parked the car for us and was shown the facilities which were perfect for us. Two saunas, a steam room, a hydrotherapy pool, foot spa, showers and heat chairs were available along with a gym. All was very clean and we were given our own dressing gown and slippers. First treatment was a massage which was really relaxing and we then paid extra for a facial which was fab and refreshing. We were made very welcome and had a lovely day. Would defiantly go there again. Only difficulty was finding the place as there was a lot of building work going on around so was hard to find but once we were there it was great.

Comments

1 month ago
Dear Dympna,

Thank you for such a lovely review, we are so glad you were looked after on your spa day and you enjoyed every part from your arrival, the spa and the treatments.

We are a little tucked away but now you know where we are we do hope to welcome you back again!

Hope to see you soon!

Kind regards
Tamsin Noyes
Spa Manager