Two types of vouchers may be purchased on the Treatwell Website:

  1. Vouchers sold by Treatwell which may be exchanged for products and services of our partners ("Treatwell Gift Vouchers"); and
  2. Vouchers sold by Treatwell as agents on behalf of our partners which may only be exchanged in return for products and services offered by the partner whose voucher it is ("Partner Vouchers").

The two types of voucher are dealt with in different ways. For Treatwell Gift Vouchers, we act as principal. That means that the contract for the Treatwell Gift Voucher is between you and us. For Partner Vouchers, we act as a disclosed agent acting on behalf of our third party supplier partners (i.e. the spas or retreats who provide the vouchers ("Partners" for short). This means that the contract for each Partner Voucher is between you and the relevant Partner named on the Partner Voucher.

Please note: in certain circumstances you may now be able to "pay at venue" as opposed to paying online in advance for the services you book. This option is entirely discretionary and may be cancelled or withdrawn at any time prior to booking. If the "pay at venue" is available for your specific transaction, this option will appear (if there is no "pay at venue" option when you are making an order this is because either the Venue or the specific transaction is not eligible for the "pay at venue" option).

If you make a booking using the "pay at venue" and if you do not attend (or if you cancel outside the Venue’s terms and conditions for cancellation) any such appointment made, you will (except in exceptional circumstances) remain fully liable for the full cost of the services you have booked.

Please note:

Placing your order

All orders are subject to acceptance by us. Before you place an order you will be given the opportunity to check you have entered the correct details where prompted, and correct any input errors. Please check your order carefully to make sure you enter the correct details.