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Venue reviews

52 reviews
Spa Facilities
Hotel stay was good however booked spa treatment never happened
4 days ago
The Hotel was well maintained, the room was clean, something I have not always found in some high end hotels. The spa treatment that I had was excellent and the person doing it was friendly and there was no hard sell to try anything else and the health facilities were excellent.
4 days ago
Great value for money, food is very good. I recommend booking into the secret sanctuary - great value and very attentive staff.
6 days ago
16 days ago
Overall, we were satisfied with our stay at the hotel. The room was spacious. The food was of a good quality. The spa facilities were excellent. It was slightly marred by there being no air con in the bedroom. And, it was almost ruined by having to wait an hour for a starter on our first night (which arrived with the main course). The young barman who had taken our order had failed to communicate it and then did nothing to resolve the situation, despite repeated requests to do so. He seemed only interested in serving certain customers and attending to those he wanted to (in the mean-time, we watched 4 other tables being served before us, despite ordering after us). The following day, he did likewise by asking another member of staff to serve us, despite serving everyone else himself. This made us feel very uncomfortable. Please send him on a Customer Services course (don't know his name but he had ginger hair). The Duty Manager that first evening was excellent and dealt with the situation professionally and amicably, resolving our complaint and providing a solution swiftly. After all, our visit to the hotel was a 40th birthday gift for my wife.
a month ago
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Health Club at Mercure Chester Abbots Well Hotel
Mercure Chester Abbots Well Hotel
Whitchurch Road
CH3 5QL Chester

There's no need to let your fitness regime lapse just because you're away from home. The Mercure Chester Abbots Well Hotel's onsite the Health Club features a heated indoor swimming pool and modern multi-gym to help you keep in shape.

De-stress in the sanctuary of our Finnish sauna, steam room. A range of beauty treatments and massages are available at a charge; pre-booking is essential.

The Mercure Chester East Hotel is nestled amid two acres of landscaped gardens just two miles from central Chester and the Cheshire Oaks outlet village. The 126guest rooms offer internet access and satellite TV. The Arts Brasserie and Bar offer gourmet cuisine, light snacks and a cosy spot for a nightcap and there's an indoor pool and fitness centre. 11 meeting rooms welcome up to 220 people.

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