Hilton St Annes Manor Reviews

London Road, RG40 1ST Wokingham

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Reviews are written by customers after their visit.

4.0
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Written by our customers, so you know what to expect at each and every venue.
Salon needs an upgrade - only a small few nail colours to choose. Definitely not a luxury experience. Staff pleasant
Very nice hot stone massage.
Really enjoyed my massage. I have fibromyalgia and the massage really helped with the pain. I was asked how much pressure I wanted on the massage so it was just right for me. Thank you
Hotel reception staff extremely rude. I booked 3 twin rooms & they got this wrong, took a long time to rectify, no offer to store bags, 2 hours later we finally got access to rooms. Booked a spa weekend, no robes at the hotel in either hotel or spa so had to walk around wearing a towel wrapped around ourselves. Restaurant was terrible in both presentation and taste. For breakfast the restaurant was too small to cater all guests so people had to stand & wait for room number to be called.
This would have been a great weekend however we ran into a number of problems. The AC wasn't working in either of our rooms, when we complained we were promised additional fans which we never received resulting in a horrible night's sleep. The next morning we had to queue for breakfast as there was a large wedding party from the night before. Having waited 20 mins, we were then sat in a dining area where half the seats were empty. It was clear it had nothing to do with the wedding party, but they were cle and really just understaffed with only 3 or 4 people running the breakfast shift. The massage was okay and the facilities were fine but the hotel stay wasn't the best.
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