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Leisure & Spa at Aldwark Manor Golf & Spa Hotel

Aldwark, Near Alne, YO61 1UF York. Part of QHotels.
4.3
150 reviews
Aldwark, Near Alne, YO61 1UF York. Part of QHotels.

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4.3
150 reviews
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Spa Facilities
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The overall trip was lovely. Spa, treatments and staff were great. Evening meal was ok, staff were a bit vacant.
Anonymous
10 days ago
The spa was amazing and really relaxing. The only negative was that the lady on reception who signed us in Disney explain where anything was. We had to ask for robes, where to go for lunch and only found out about the relaxation rooms from speaking to another customer!
Nicola
a month ago
Really disappointing experience, four of us booked a spa day to celebrate our friends’ baby shower hoping for a relaxing day but was far from it. Was told over the phone to check in from 10am and that we could book our treatments on arrival. Arrived shortly after 10 due to traffic and were rudely told by the receptionist that our treatments were at 10 and that we were late, so therefore our treatments would be cut short. Tried to explain what we were told over the phone, only to be told that no member of staff would give us that information and that all calls were recorded so they would listen back and check! No apology or acceptance that there could have been a misunderstanding, just made to feel it was our fault and we had therefore inconvenienced them. Treatment itself was lovely, although very rushed. Was taken back to the reception area after the treatment where we were told we would be shown around the facilities but no one bothered... tried to explain to reception staff that we were disappointed with the welcome we received, offered no apology again and were told the manager was out at another hotel so to email them and again made to feel it was our fault. When we did make it to the pool it was half closed off for baby swimming lessons and the tiny changing room was therefore packed. Barely any seating around the pool which resulted in other guests arguing as people’s stuff kept getting moved. Two members of our group are pregnant, yet no one offered up a space for them to sit so straight in the pool it was! Far too much chlorine in the jacuzzi so it was impossible to sit in. Lunch was a bento box with wrap - dry cous cous and limp salad, only ate it as we were so hungry. No one else was in the dining area even though we were told the spa was fully booked. You would think this would mean attentive service but the waiter kept disappearing and we kept having to ask for the bill. Overall not the day we were hoping for, only upsides were the relaxation area was empty and the pool area much quieter after lunch. Facilities look tired and in need of a good clean. Was really disappointed by the service we received, felt it was substandard and poor value for money, even with the treatwell deal. There are far better spas in the area, you would think therefore they would up their game especially with regards to customer service.
Anonymous
2 months ago
Enjoyed a spa day for 2 on our trip to York, was pleased with everything we received would definitely return
Anonymous
2 months ago
Josephine
2 months ago
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About

Leisure & Spa at Aldwark Manor Golf & Spa Hotel
Aldwark
Near Alne
YO61 1UF York

Set in 120 acres of beautiful parkland on the edge of the River Ure, midway between historic York and the spa town of Harrogate, Aldwark Manor is a superb hotel.

With 54 individually designed bedrooms, split between the traditional Manor House and the contemporary new wing, Aldwark Manor offers the perfect combination of comfort and elegance. You'll feel right at home in our big, beautifully decorated bedrooms and contemporary suites that offer spectacular views across the countryside.

Relax and recharge with a spa treatment in one of our seven treatments rooms or share an experience in our dual treatment room. Take a dip in our swimming pool or Jacuzzi, or unwind in our sauna or steam room.

If you're looking for something a little more energetic, our exercise studio offers studio offers spinning and zumba classes, and our grounds boast an 18 hole golf course. We also offer complimentary WiFi.

MonMonday
10:00AM5:00PM
TueTuesday
10:00AM5:00PM
WedWednesday
10:00AM5:00PM
ThuThursday
10:00AM5:00PM
FriFriday
10:00AM5:00PM
SatSaturday
10:00AM5:00PM
SunSunday
10:00AM5:00PM

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