A long awaited stress free day turned into a major disappointment! Shabby, tired facilities, a steam room that didn't steam until we complained. The outdoor hot tub didn't work and the showers where hardly more that a trickle.
The treatment itself was a mediocre facial by a male attendant, at no time was I given a choice if I would prefer male or female. All in all I left more stressed than when I arrived.. I would not recommend Crowne Plaza.
Katherine•a year ago
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Good treatment, was a nice relaxing day.
Anonymous•a year ago
The spa is overcrowded so the hot tubs and steam rooms were full and the swimming pool floor area was not clean. The staff are few and far between so rushing around and we were subsequently late to our treatment - which still ended on time. And my massage took place in a room attached to the reception desk, so you could hear everyone and everything going on - not exactly relaxing. The lady that did the treatment was lovely.
Hayley•a year ago
LYNNE•a year ago
The booking process was all really easy, however... The hotel is undergoing major refurbishments which was not mentioned at any stage during the booking. The pool area was quite cramped and there weren't enough loungers for the number of people there. The swimming pool is divided into three lanes and a shallow children's pool so there was no where to just chill out in the pool. There was a queue for the hot tub all day. The treatment was good and the therapist was nice. Afternoon tea was good.