Rowhill Grange Hotel & Utopia Spa

Rowhill Grange Hotel & Utopia Spa, Wilmington, BR8 7SQ Kent. Part of Alexander Hotels.
3.9
116 reviews
Rowhill Grange Hotel & Utopia Spa, Wilmington, BR8 7SQ Kent. Part of Alexander Hotels.

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3.9
116 reviews
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Booked half spa from 14.00 to 18.00 at Rowhill Grange for my husband’s birthday. At 13.50 had a call from RG receptionist saying I missed my lunch already as it was scheduled for 12.00 and I’m already 5 mins late for my treatments. I had no clue what they scheduled for me as haven’t had any previous emails or calls from RG in regards to timing when the lunch and treatments start. I could only rely on my email confirmation that stated we should arrive not earlier than 14.00 and leave not later than 18.00. It was a weekday and receptionist offered to reschedule lunch and treatments. We started with lunch first ordering drinks. I went for orange and when tried it I noticed it was out of date as was fizzy. I asked the barmen to change it explaining the reason and she was surprised that such thing is impossible in such place. I asked her to take a straw and try that juice and she did confirm it was fizzy, apologised and gave me a fresh one. After starters were delivered I could feel funny smell in my salad that consisted of cucumber, melon, watermelon and some sauce. I tried the melon and it had a sour taste and unpleasant smell and I spit it straightaway. I asked to speak to the manager and explained him what service and food quality we received so far and all he offered is to change the meal. He said it looks like the smell comes from the sauce and not the out of date melon but when I asked him to taste this salad he, of course, refused. Being on my 6th month of pregnancy and getting food poisoning is last thing I wanted so I couldn’t risk to waste more time on another meal that could have been prepared with another out of date leftovers. We made a decision with my husband just to leave this place and asked for refund. Receptionist came with card reader machine and arranged full refund. Where is others may think we’ll.. at least you got your money back my view is slightly different. The whole birthday was ruined and it was too late to book anything else that day. I can’t get back that day. We spent time getting to and from Rowhill Grange, wasted another hour dealing with food and drinks quality so the question here: Who’s going to compensate for lost time and bad experience? I should have taken sample of that orange juice and the salad to have it checked on freshness and quality and this place would have been in big trouble. Pictures and reality are totally different.
Maryna
2 months ago
Surinder
2 months ago
Good and useful advice for taking my face care after my classic facials finished.
Mari
3 months ago
Not worth the money!
Anonymous
3 months ago
I’d booked a couples massage but wasn’t aware that we wouldn’t have access to the facilities which was rather disappointing!
Anonymous
5 months ago
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About

Rowhill Grange Hotel & Utopia Spa
Rowhill Grange Hotel & Utopia Spa
Wilmington
BR8 7SQ Kent

Welcome to Rowhill Grange Hotel & Utopia Spa. A Spa Escape or Spa day at Rowhill Grange offers the perfect opportunity to relax, totally unwind and regain the vigor needed to run our busy, everyday lives. Each of our Spa Escapes include full use of our exclusive Utopia Spa facilities including accommodation in one of our individually designed bedrooms.

Often called Kent’s hidden secret, Rowhill Grange Hotel & Utopia Spa is the perfect place to unwind and enjoy indulgent spa treatments, fine dining and fresh, country air. The property enjoys stunning views over the glorious Kent countryside and is surrounded by 15 acres of private grounds with rolling lawns and manicured gardens. With two restaurants, an award winning spa and 38 individually designed bedrooms, including two master suites, the hotel is the ideal setting for a business meeting, wedding reception or weekend spa escape.

Please note our Spa is strictly for over 18's only.

Monday
8:00 AM8:00 PM
Tuesday
8:00 AM8:00 PM
Wednesday
8:00 AM8:00 PM
Thursday
8:00 AM8:00 PM
Friday
8:00 AM8:00 PM
Saturday
8:00 AM8:00 PM
Sunday
8:00 AM8:00 PM

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