Sanook Spa at The Courthouse Hotel

3.4
42 reviews
19-21 Great Marlborough Street, Soho, London, W1F 7HL
Open Today: 10:00 AM - 7:00 PM

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3.4
42 reviews

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Written by our customers, so you know what to expect at each and every venue.
We ordered the treatment + afternoon tea package (£70). The treatments were good and spa staff were great, but the afternoon tea was awful. We waited 45 minutes for our afternoon tea which was odd given that it's finger sandwiches and pre-made pastries plus tea. The sandwiches were inedible and the cakes were alright but quite dry. The afternoon tea is supposedly valued at around £30 which is massively overpriced for what you get.
From the beginning there were issues with our booking ranging from being told we couldn’t book what had been requested with no refund option, confirming a time only to be rescheduled last minute. The afternoon tea was average with just standard tea (in bags) offered and a minimal range of options. The spa didn’t offer more than a pool, which was cold, and a sauna. The seating area was 2 uncomfortable seats. There was nobody to welcome us or show us where to go. The changing room was a mess and we could not lock the lockers (when we were helped we were told the locker numbers were all the same...). There was also no option to order drinks which would have been good as we had to sit around for over and hour. When we did have our treatments they were average quality and rushed. Overall, for the price, a terrible experience and definitely not value for money. We were expecting a nice spa afternoon pre Christmas and were left extremely disappointed.
We wait 15mins in spa room no one was there to help, after the spa we went up for the Afternoon tea by ourself, was asked so many questions like we are in the wrong place. Not organised and no service. but the facial was good.
Treatment itself was very good, my skin felt great afterwards. Shame you had to go back to the reception area once you're changed for the treatment, but I guess that can't be helped with the layout. Probably best to printout a couple of copies of the confirmation as both the spa and the restaurant wanted a copy and asked for the email to be forwarded to them. Food was good at the restaurant, but less indulgent after the spa treatment. Maybe the afternoon tea option is better for that. Restaurant is quite distinct from the spa.
Cozy but efficient !
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Meet the team

SS
spa
spa manager

Services

Body
Face
Nails
Fitness
Massage

Amenities

Payment methods
Credit card accepted
Debit card accepted
Location
Urban location
Close to tube station
Close to bus stop
Spa facilities
Indoor pool
Sauna
Relaxation room

About

Sanook Spa at The Courthouse Hotel
19-21 Great Marlborough Street
Soho
W1F 7HL London

A haven of tranquillity within the elegant Courthouse Hotel in Soho, Sanook Spa offers a peaceful escape from frantic city life. Meaning 'enjoy yourself' in Thai, Sanook embraces this ethos by encouraging you to unwind with spa treatments that range from luxury grooming rituals to indulgent facials and body massages.

Renowned spa products from Sultan de Saba are used throughout. You can also enjoy use of a heated indoor swimming pool, sauna and fitness room. Spa days also include a Champagne Afternoon Tea.

MonMonday
10:00AM7:00PM
TueTuesday
10:00AM7:00PM
WedWednesday
10:00AM7:00PM
ThuThursday
10:00AM7:00PM
FriFriday
10:00AM7:00PM
SatSaturday
10:00AM7:00PM
SunSunday
10:00AM7:00PM
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