Lovely facilities but the treatment received was disappointing. Staff were helpful and friendly but little extras would have made experience better
Really lovely and helpful staff, it was very relaxing and only 4 people in there so it felt like we had the place to ourselves!
My initial put off was when I called the spa to arrange a time. They had already agreed on a time which I did not want. I asked to be with my friends coming at 2pm. Although this was agreed I was not allowed to book in 1 more friend who wanted to join us. On the day there was plenty of time and space for 1 more person. The deal did not mention the limited time of the spa for 3 hours max. It was a day spa offer...3hours does not even amount to a day.
We were not offered any robes or shower towels. We were not allowed to use the infra red as we were told we had to pay extra...but when I read the notes...it was in fact Included.
I felt we were treated like we were underclass because we bought a deal online. I did not feel they wanted us to enjoy the day and use the spa for a treat. We travelled in from London which was a great distance as a treat for my friend.
Poor customer service is a shame as the facilities were OK.
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Lovely place, staff incredibly helpful and friendly