Book now
Group booking enquiry?
Please select the service you’d like to book.
Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
24-26 Newport Road,
Cardiff, CF24 0DD
United Kingdom

Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
24-26 Newport Road,
Cardiff, CF24 0DD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa part of Mercure Hotels

A 4 star luxury hotel in the centre of Cardiff, 15 minutes walk from Cardiff Central railway and bus station and a 30 minute drive from Cardiff International Airport. Features 165 refurbished en suite rooms, restaurant, bar as well as a luxury leisure club and spa.

Spa Naturel is the ultimate indulgence for the perfect weekend break. In your own time, in your own style, to your own limits, Our emphasis is on making you feel completely comfortable, whether you want to sink into a sauna, exercise in our gym, do gentle aerobics, indulge in a deep massage treatment or just chill out in the lap of luxury.

It's not about being a health fanatic or a fitness freak (although you're welcome to step up the pace if you feel the need). We're here to give you the space to relax, refresh and recharge your batteries in the most soothing of environments, softly candlelit and suffused with the aroma of pure essential oils.

See more

Services

A few seconds ago

Comments

Powered by

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 208 reviews

5 stars 97
4 stars 81
3 stars 24
2 stars 5
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Show more
Verified review Visited March 2017
Posted 2 days ago
Took my mother for a half spa day for her 50th birthday and it was amazing! We all loved it, the facilities are lovely and clean, and the whole day was extremely relaxing! Just what we needed, would definitely come again.

Verified review Visited February 2017
Posted 1 month ago
Staff very friendly, treatment was lovely. Lunch was very tasty. Had a wonderful day

Verified review Visited February 2017
Posted 1 month ago
This was so good I'm going back!

Verified review Visited February 2017
Posted 1 month ago
Really lovely hotel, not able of choice on the menus but food was still nice however the staff was poor

Verified review Visited February 2017
Posted 1 month ago
A lovely afternoon. Great treatments and relaxation room

Verified review Visited January 2017
Posted 1 month ago
The pregnancy treatment was exactly what my sister in law needed. She was spoilt from tip to toe and I'd highly recommend this for someone looking to treat a pregnant family member or friend!

Verified review Visited January 2017
Posted 1 month ago
I went for a Time to Relax Half Spa Day with Lunch and have awarded it 4 stars.

Verified review Visited January 2017
Posted 2 months ago
I went for a One Night Spa Time Together Spa Break and have awarded it 4 stars.

Verified review Visited January 2017
Posted 2 months ago
Swimming pool too cold
Jacuzzi wasn't that warm either.
Asked for twin room for my daughters and given a double, when we spoke to reception they said hadn't been given that info from the people we booked through and no others rooms to move them too.
Buffet we had for dinner on 1st Jan not that great? but our Daughter who is gluten free was cooked especially for by the chief and was great.

Verified review Visited December 2016
Posted 2 months ago
Really good value for money, had to wait a while for lunch but the treatments and staff where great. Would recommend!

Verified review Visited December 2016
Posted 3 months ago
I went for a Time to Relax Half Spa Day and have awarded it 5 stars.

Verified review Visited November 2016
Posted 3 months ago
Overall great value and location...about10 minute walk to motor point arena.
Swimming pool was not as clean as we would expect, debris present..??what..
Meals good. Room clean. Separate shower which was a bonus. Definitely would return again. Next time I will double check as we were charged again for the stay!! Got money back promptly with apologies.

Verified review Visited November 2016
Posted 4 months ago
Visited with my daughter in law as a birthday treat for her. We had a wonderful experience. The hotel was excellent in every way and the staff couldn't have been more helpful. Room and food was fantastic as was the pool and spa facilities. We also had a very relaxing back massage. Would certainly recommend.

Verified review Visited November 2016
Posted 4 months ago
I went for a One Night Sunday Spa Break and have awarded it 4 stars.

Verified review Visited November 2016
Posted 4 months ago
Had an ok time. Pool, saunas etc were basic. Lunch was good, although the option of fresh coffee would have been good, even at extra cost.

Verified review Visited November 2016
Posted 4 months ago
Hotel was lovely and room was fabulous. Brilliant location and food was scrumptious. Although I was very unimpressed with the service we received from our Spa treatment. I had booked weeks in advance and has a joint room booked for a massage for me and my partner for his birthday.
We were told be must not be late as it will eat into our treatment time which was booked for 4 o'clock. 4.10 came and still no one was there to fetch us, so I found a member of staff who said that heh had had to cancel our treatment as the lady was over running and wouldn't be available until the next day. As you can imagine I was very upset at this was pre booked for my partners birthday and had now meant that our plans for the next day were ruined as we would have to hang around at the hotel for our massage.
I explained how upset I was but wasn't given any other option then to wait until 2moro and even after speaking to the manager Chris was still left feeling very upset and disappointed.
A double room had been booked as my partner is very shy and wouldn't have wanted to go on his own hence why it was pre booked and I had told them this when explaining I wasn't happy with rescheduling.
I was then further disappointed to find that the next day 12/11/2016 we were again waiting for our treatments which were again delayed due to no communication being made and our massages being done in seperate rooms. As you can imagine I was extremely unhappy with the service by now.
Once all sorted although being 15 minutes delayed, our treatments were completed with no extra time added for the delay in starting time. So we only had 45 mins each massage.

Verified review Visited November 2016
Posted 4 months ago
Really enjoyed my visit to Spa Naturel at Mercure Cardiff Holland House Hotel & Spa. My therapist was really lovely and the facial was very relaxing.

Verified review Visited November 2016
Posted 4 months ago
awful

Verified review Visited November 2016
Posted 4 months ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

Verified review Visited October 2016
Posted 4 months ago
The room was lovely as we had s fsbukoud upgrade. The relaxation room was also amazing and the products were lovely. The staff were fantastic and couldn't do enough to help. However, my therapist spoke to me throughout what I was hoping to be a relaxing massage and I had booked an additional treatment which I didn't have as they didn't record the booking when I made it Also, the food was awful i had fish. It was such a tiny size that I was shocked, two mouthfuls. The restaurant was understaffed in the night although the staff were very polite and helpful - especially our wonderful waiter Bailon, who was the dinning experience' only saving grace. Would not return.