Lovely hotel and spar, lovely and very helpful staff, good food, the only negative for us would be the size of the pool and the number of kids in the pool when we were there.
I have been twice before to the Dunkenhaigh Spa, the first time with a group of friends, the second with my husband. My husband booked this time for my daughter and myself for a birthday treat, with it being my 50th and her 21st.
I found the girl on reception on our first visit to be a bit ditsy, if I'm being honest. We took our robes from the room, however, I was told by another guest that we should have been offered robes and slippers on arrival in the spa, because this was included in our package. I had to ask for towels and wasn't offered robes!!
On our next day visit for our treatments, we sat in our clothing, whilst other guests sat in robes and slippers. we were not using the pool but having our treatments. Although, the spa is in a great need of a revamp and the place is looking a bit worn, the girls who did the treatments and the staff in the spa were very courteous and pleasant.
2 months ago